Case Study: How Hookah+ Transformed Night Operations

A real-world look at how one lounge increased revenue, improved service speed, and reduced operational chaos.

The Problem

A mid-size hookah lounge in a major city was struggling with several operational challenges:

  • •Manual timers were inconsistent, leading to revenue disputes and guest complaints
  • •Staff couldn't remember guest flavor preferences, reducing repeat visits
  • •No visibility into which tables or staff members were performing best
  • •Service flow was chaotic, with unclear handoffs between prep and floor staff
  • •Checkout process required manual entry into POS, creating bottlenecks

The Setup

The lounge implemented Hookah+ over a 2-week period:

  • Integrated with existing Square POS system
  • Set up QR codes at all tables
  • Trained staff on session tracking and flavor mix builder
  • Configured lounge layout with tables and zones
  • Enabled automatic session data sync to POS

No hardware changes required. The entire setup used existing tablets and the lounge's current payment infrastructure.

Results After 3 Months

↓ 35%
Avg order time
Faster service delivery
↑ 28%
Repeat rate
More returning guests
↑ 22%
Turns/night
Higher table utilization
↑ 18%
Revenue per table
Better session management

Key Outcomes

Eliminated timer disputes: Automatic session tracking removed all arguments about session duration and pricing.
Improved guest experience: Staff could instantly recall guest preferences, making "same as last time" a reality.
Better staff accountability: Clear visibility into which staff members handled which sessions improved performance.
Streamlined checkout: Automatic POS sync reduced checkout time by 40% and eliminated manual entry errors.
Data-driven decisions: Owner could see which tables, zones, and flavor mixes generated the most revenue.
"Hookah+ transformed how we run our nights. We went from constant timer disputes and guessing games to a smooth, automated flow. Our staff loves it, our guests notice the difference, and our revenue shows it."
— Lounge Owner, 3-month Hookah+ user