Hookah+ Loyalty + SessionNotes

Hookah+ Loyalty + SessionNotes combines private staff-facing memory (SessionNotes) with automated guest loyalty tracking. Staff can record notes about repeat customers that never appear on receipts, while guests earn points and tier benefits automatically.

Key Facts

  • SessionNotes: private staff-only notes that never appear on customer receipts
  • Loyalty: automated points, tier progression (Bronze/Silver/Gold/Platinum), rewards redemption
  • Privacy boundary: SessionNotes are staff-facing only; loyalty data is guest-visible
  • Integration: works with Session Timer POS; points awarded automatically on session close

How It Works

1

Staff adds SessionNotes

During or after session, staff records private notes (e.g., "Prefers corner table", "Allergic to mint")

2

Notes appear on next visit

When repeat customer returns, staff sees previous SessionNotes automatically

3

Points awarded automatically

When session closes, loyalty points are calculated and added to guest account

4

Tier progression

Guests automatically advance through loyalty tiers based on visit count and spend

What Makes It Different

True Privacy Boundary

SessionNotes are staff-only; never appear on receipts or guest-facing screens

Automated Loyalty

No manual point entry — system calculates and awards points automatically

Guest Continuity

Combines private staff memory with public loyalty rewards in one system

Loyalty Tiers

Bronze

5+ visits

10% discount

Basic rewards

Silver

15+ visits

15% discount

Priority booking

Gold

30+ visits

20% discount

VIP perks

Platinum

50+ visits

25% discount

Exclusive access

Privacy Boundary

Never Visible to Guests

  • • SessionNotes content
  • • Staff internal ratings
  • • Trust/ops logs
  • • Internal analytics

Guest-Visible

  • • Loyalty points balance
  • • Current tier status
  • • Rewards available
  • • Visit history (their own)

Setup Time

Included in Pro and Trust+ plans. SessionNotes available immediately; loyalty program activates automatically when first session closes.

Ready to Build Guest Relationships?

See how Loyalty + SessionNotes can help you remember repeat customers and reward loyalty.