Hookah+ Product Overview & Integration Docs

Built for owners, staff, and networks. A software layer that sits on top of your existing POS and workflow, focusing on session time, flavor mixes, and table performance.

Session tracking
Flavor intelligence
Performance insights

What Hookah+ Is

Hookah+ is a software layer that sits on top of a lounge's existing POS and workflow. It focuses on session time, flavor mixes, and table performance so owners can increase revenue per seat and staff can run smoother nights.

Session Time

Track and optimize every session

Flavor Mixes

Remember and recommend favorites

Table Performance

Identify top performers and opportunities

1. Core Problems We Solve

Untracked Session Time

Timers are manual or inconsistent, which leads to revenue loss and disputes.

Flavor Mix Chaos

Staff forget which mix was served, guests can't easily reorder "the same as last time."

Operational Blind Spots

Managers don't see which tables, zones, or staff are performing best, or where service is slow.

Fragmented Tools

POS does payments, but not session timing, hookah-specific notes, or coal / refill tracking.

2. Main Features

3. Integrations and Market Focus

Current Focus

  • Primary market: US hookah lounges (independent and small chains)
  • Payments / POS: Using integrations with systems like Stripe and POS providers (Square, Clover, Toast) as our first wave

Design for Global Markets

Hookah+ is built as:

  • Multi-lounge, multi-currency
  • Config-driven (pricing rules, session duration, taxes, tips)
  • Payment-agnostic – can connect to different payment providers by country

Our goal: adapt easily to local regulations and local payment rails in markets like Europe, MENA, CIS, etc.

4. Example Night Flow

1

Guest arrives or scans a QR code

Session is created for a specific table/zone.

2

Staff build a hookah order

Bowl type, flavors, add-ons, special requests.

3

Hookah is prepared at the bar

Status moves from PENDING → READY → SERVED.

4

Timer starts

When hookah is delivered and assembled at the table.

5

Staff handle service events

Refills, extensions, flavor changes with one tap, all tracked.

6

At checkout

Hookah+ sends the final amount and item breakdown to the lounge's POS/payment system.

7

Session data stored

Time, mix, notes stored for analytics and loyalty.

5. Why It Matters for Lounge Owners and Networks

For Owners

  • Better control over session timing and revenue
  • Clear stats: revenue per table / zone / staff / flavor
  • Insight into which mixes and promotions actually work

For Staff

  • Less manual tracking and fewer disputes
  • Clear queue of who needs coal, refills, or support
  • Simple interface instead of juggling timers and memory

For Networks / Partners

Potential to connect search + discovery with pre-booked sessions:

  • A guest finds a lounge on your platform
  • They pre-book or pre-order a session via Hookah+
  • The lounge gets a higher-quality, better-tracked visit

Pilot & Collaboration

If this seems relevant for your events or partner lounges, we'd love to explore a pilot with a few of your locations so we can adapt Hookah+ to your region's needs as well.

We're especially interested in how we could connect discovery platforms with Hookah+ pre-orders and session tracking.